General rules
General Terms and Definitions
These Rules of accepting bets of the bookmaker’s office 1xBet determine the order of accepting bets, payment of winnings, and dispute resolution, as well as the peculiarities of certain types of bets on certain sports, regulate any other relations between the bookmaker and the client. The definitions of the terms bet, outcome, client, bet cancellation, and regular time are also given.
General Terms
The following are not eligible to place bets:
- persons under 18 years of age;
- persons who participate in the events on which the bet is placed;
- individuals representing other bookmaker’s offices;
- individuals with gambling addiction problems and others.
The right to access and/or use the Website may be considered unlawful in certain countries where it is prohibited. If we become aware that you are a resident of a country where the use of our website is considered illegal, we have the right to terminate your account.
The Bookmaker’s office has the right to refuse to place bets on customers who do not comply with these Rules. All bets are calculated based on the data provided by the processing center. The winnings shall be paid to the player within 30 calendar days. A bet placed by the Client shall be considered a winning bet if all outcomes specified in such bet were predicted correctly. The bookmaker has the right to cancel bets if foul play is suspected or confirmed.
1xBet is committed to ensuring fair play in sports and fully recognizes that manipulation of sporting events is associated with the commission of criminal acts.
The bookmaker’s office reserves the right to update these Rules and add new provisions at any time. In the event of any changes to these Rules, customers will be notified. Such new rules or amendments will take effect immediately upon publication on the website. Placing a bet serves as proof that the Client agrees and accepts these Rules. Bets are settled and winnings are determined only based on the results declared by the betting shop.
General betting rules
The bookmaker’s office accepts bets based on a list of betting markets with odds that reflect the expected probability of each outcome.
The minimum bet on any outcome is 0.30 dollars or 0.20 euros. Minimum and maximum bets are determined for each outcome separately and depend on the sport and event. The maximum income is limited to €50,000 per bet.
A bet is considered accepted after its registration on the server and online confirmation. Registered bets cannot be changed or canceled. If a single bet is canceled, the corresponding bet will be refunded.
No sporting event can be considered postponed or canceled unless it is announced in the official documents of the organizer of the event, on the official websites, on the websites of sports clubs, or in other sources. Bets for regional championships are calculated within 10 days of the publication of the results on their official websites.
The mercy rule ends the game before the scheduled time because one of the teams has a huge advantage in goals, points, etc. over the other after a certain score is reached. The actual score difference is set by the organizer for each competition.
SP (Starting Price) – Starting Odds, refers to the odds at the start, which are calculated by averaging the odds offered by the organizers of the competition before the start of the race.
Types of bets
The bookmaker’s office offers the following types of bets: single bet, accumulator bet, system bet, chain bet, provisional bet, promotional code bet, multi bet, conditional bet, anti-accumulator, lucky bet, patent.
Self-exclusion
The company offers a self-restriction option that allows you to close your account for up to 5 years. Your account will be blocked only after your self-exclusion request has been fully confirmed.
As soon as any restrictions are applied to your account, they will remain in effect until the expiration of the selected time. After the expiration of the restriction period, you will be able to resume using any services on the website.
If you would like to set any restrictions on your online activity, please contact us at [email protected].
Dispute resolution
If the client does not agree with the bookmaker on any issue related to the observance and implementation of the betting agreement between the client and the Bookmaker, as well as the statement of such an agreement, is invalid.
The Client sends a written complaint to the Bookmaker by e-mail. The complaint must be served within 10 days from the date. Documents confirming and substantiating such a complaint are attached to the application. In the absence of sufficient grounds, it is returned without consideration.
The customer support service undertakes to provide a full and detailed response to the complaint within 30 days from the date of submission but may be extended to submit additional documents. The player also has the right to file a complaint through the seal on the website.
Accounts, payouts, and bonuses
Accounts
Each registered customer is allowed to have only one account per family, address, email address, IP address, card, e-wallet, or other payment method. No registered customer may be re-registered as a new customer.
Management has the right to request any proof of identity or other data provided by the player, and to cancel any payments pending verification. Verification may take up to 72 hours from the time the documents are received.
If a customer refuses to undergo verification, the company reserves the right to cancel their bets. After the investigation, the company may make any decision it deems fair and reasonable.
The Client is responsible for maintaining the confidentiality of his/her password and account number. If the Client’s login details come into the possession of a third party, the bookmaker must be informed and the Client must change their username and password and email password to a more secure one.
If the account is inactive for 3 months, the Company reserves the right to block the account. Please contact customer service to unlock it.
Deposits and payments
There are different ways to deposit and withdraw funds from the Client’s account. All deposit and withdrawal methods can be found in the “Payments” section, they work round the clock.
Authorized withdrawal amounts are calculated based on the amount of bets made from the deposit. In this case, your account must be verified before requesting it.
You can only withdraw funds using the same payment details used to deposit funds into your account. If different – the withdrawal must be proportional to the deposits made using that method.
Our administration does not recommend making deposits and withdrawals using someone else’s e-wallet. The security team may consider such deposits as fraudulent and block transactions without notification.
The company has the right to unilaterally initiate the procedure of verification of client’s payments and request additional information from the payment system. The client’s account may be blocked during the verification process, which may last 180 days.
A service fee is charged if funds are in BTC currency using the Bitcoin payment system. Under current Mozambican law, 15% will be deducted from the prize won.
Bonuses
The bonus is available only to registered customers. All fields of personal data in the client’s account must be filled in, and the “Participate in bonus offers” checkbox must be selected in the Personal Account.
If, as a result of verification, it turns out that the client or clients are involved in illegal strategies, the company reserves the right to revoke the right to participate in the promotion and cancel the bonus.
Only one bonus is allowed for each customer, family, address, shared computer, shared IP address, and any identical account information, including email address, bank account information, credit card information, and payment system account.
The client must provide identification documents, if necessary, to confirm his identity. Failure to provide these documents will result in the confiscation of any bonuses or winnings.
The Company reserves the right to change the terms of the bonus offer, as well as to suspend or terminate it at any time.
Live bets
Live bets are accepted on the main and additional markets. You can place single bets or combine them into express bets. The bookmaker is not responsible for inaccuracies in the results of matches for which Live bets are accepted. No Live bets can be changed or deleted.
Match results, start dates and times
The calculation of bets may be revised if the bookmaker provides incorrect results. The bids are calculated based on the actual start time of the event. The date and time of the start of the event, indicated in the “Sports” section, are indicative.
If the match has not ended and has been interrupted, the results determined before such termination must be taken into account in the calculation of the bet. All remaining bets will be calculated with a coefficient of 1.
If a team member did not participate in the game, the coefficient of victory in his relation is assumed to be equal to 1.
If two specifically named competitors or pairs are expected to participate in an event, but later one or both of these rivals change, all bets on this event will be canceled.
In team competitions, when one or more players are replaced in any team for any reason, all bets on the result of the match remain valid.
If there is no description of the calculation of bets for a particular sport or situation, this is governed by the General Terms and Conditions.
In case of discrepancies in data from different sources of information, the bookmaker suspends payments until the authenticity is established by investigation.
If there is an error in the coefficient output application, all payments are made with a coefficient of 1.
Financial rates
Bets are accepted on the opening prices of the main currency pairs in the Forex market. The rates are calculated based on the average data of RBC and Yahoo Finance. In case of discrepancies, the quotes of the instruments installed on the Company’s Server have great force. Five-minute bets are calculated at the end of each 5 minutes.
The company accepts bets on its random indexes based on random numbers available around the clock and seven days a week. Higher/lower quotes are used for random indexes. The company also offers a random index of “bulls”, and a random index of “bears”.
Casino
The gambling industry is an area in which many special words and terms are used. The Client should place bets only when he clearly understands what exactly each word means.
Before starting any game, the Client is advised to read in detail and carefully familiarize himself with the rules. If the Customer wishes to start gambling, it is the Customer’s responsibility to check whether it is legal to participate in gambling in their jurisdiction.
All online products and other offerings are licensed by Curaçao eGaming. This means that testing and quality control stages, as well as comprehensive checks, are always carried out and completed before the products appear on the platform.
Return to Player (RTP) rates are the calculation of the expected percentage of bets that a game will return to the Customer after a reasonable number of game rounds and/or spins.
The Customer participating in the Bookmaker’s games and bets understands and agrees that the outcome of such actions is determined solely by a random number generator. As a result of this, is ready to accept any result of this kind.
Privacy and personal data management
The management of 1xBet and its employees take the security of your personal data and overall privacy very seriously. We are committed to increasing the transparency of how we use and protect your data. This Privacy Policy sets out our data processing practices and your choices about how we use your personal information. 1xBet understands and takes responsibility for providing customers with clear information about how we use cookies.
Combating money laundering
The Bookmaker Company implements all necessary measures to combat money laundering and international terrorism. Thus, the Company has a strong position to prevent all types of illegal activities. To fulfill these obligations, it informs the competent authorities if there is reason to suspect that funds are linked to illegal activities or terrorist financing. The Company also blocks such funds and takes measures stipulated by the AML policy rules.
Responsible game
Problem gambling is linked to poor mental health and can manifest itself in depression and anxiety. Gambling should be an enjoyable pastime, not a way to make money.
Our company does not allow gambling by minors. We regularly conduct checks to determine the age of our customers. Our advertising campaigns and advertisements do not mislead customers or misrepresent the services we offer. Clients are informed of their chances of winning and possible risks. Services are provided for a fee.
It is never too late to recognize that you have an addiction and start fighting it. We value our clients and will never make the problem worse. We offer a voluntary self-exclusion service that allows you to close your account or limit your gaming activity for 1 month, 6 months, or 1 year. If you would like to set restrictions, contact us at [email protected].